This accessibility statement applies to

This website is run by Solihull Metropolitan Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • use the website on desktop, tablet, or mobile devices
  • zoom in as required to increase readability
  • navigate most of the website using just a keyboard
  • use assistive technology to help you explore the website, including screen readers

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is:

We know some parts of this website are not fully accessible:

  • Some of the online services are hosted by third-party suppliers and you may find navigating these services difficult depending on their level of web accessibility.
  • Some of our more complex online forms are difficult to navigate using just a keyboard. However, you can request these forms in a different format.

Feedback and contact information:

If you need information on this website in a different format email [email protected] or call 0121 704 8207. We’ll look into your request and get back to you within 10 days.
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Enforcement procedure:
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility:

Solihull Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Interactive tools and transactions

We are aware of the following issues with our web applications:

  • Some form fields are not labelled. This fails WCAG 2.1 success criterion 3.3.2: (Labels or Instructions).
  • Some form fields have multiple labels. This fails WCAG 2.1 success criterion 2.4.6 Headings and labels.
  • Some form fields have broken ARIA references. This fails WCAG 2.1 success criterion 4.1.2 Names, Role, Value and 1.3.1 Info and Relationships.
  • Some form headings incorrectly skip heading levels. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships, 2.4.1 Bypass Blocks and 2.4.6 Headings and Labels.

We are working with our web application developers and third-party suppliers to ensure all our online services meet Web Content Accessibility Guidelines version 2.1 AA standard.

PDFs and other documents

Some documents are in PDF format and may not be fully accessible. PDF documents are generally used on the website to provide more detailed information about services and opportunities. You can contact us to request any information they contain in an alternative format.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. However, we are reviewing and removing as many older PDFs and documents as possible on an ongoing basis.

Video content

The accessibility regulations do not require us to make pre-recorded audio and video published before 23 September 2020 accessible.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Online maps and mapping services

Online maps are exempt from meeting the accessibility regulations, as long as essential information is provided in an accessible digital manner for maps intended for navigational use.

What we’re doing to improve accessibility:

We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed.

Non-Council services that we embed or link to from our website are based on a different technical platform or provided by a third-party supplier. Such linked websites are not under Solihull Council’s control.

Preparation of this accessibility statement

This statement was prepared on 9th February 2023 and is reviewed annually.
This website was last tested in February 2023. The test was carried out by the web team at CWN Design using WebAim products (the officially recommended testing software).